Vonata is one of 70 companies chosen by VentureBeat to launch at the DEMO Fall 2010 event taking place this week in Silicon Valley. After our selection, the companies pay a fee to present. Our coverage of them remains objective.
Shervin Talieh wants to eliminate the call center. So the serial entrepreneur is taking another run at a tech startup with Vonata, a tool that promises to eliminate wait times to talk to a customer service representative, which he’s unveiling today at the DEMO conference.
Vonata routes consumer service requests to the customer service representatives appropriate for a customer’s needs. The customer can also specify a call time that works for their schedule.
The seven-person company, founded in 2010, is headed by Talieh. Its business model is to charge clients only when the service is used.
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Vonata’s first customer will begin using the service in November. Talieh said the company is in negotiations with a large partner responsible for managing marketing campaigns for several Fortune 1000 companies.
Companies like Cisco, Alcatel-Lucent and Ribbit all offer elements of Vonata, but not the complete package, Talieh said.
Vonata has so far raised around $350,000 in two rounds from family and friends, the most recent of which was completed two months ago.
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