DICE is still trying to fix Battlefield 4

Battlefield 4 came out in October. It is now April, and the military shooter still isn’t fully working.

Developer DICE confirmed that the shooter is still having “rubber banding” issues in many of its online matches. This is an error in the game that causes players’ characters to get dragged around the map unnaturally. The studio reported that a certain kind of server that hosts 64-player games is the root cause. This is just the latest in a long line of problems for Battlefield 4. The game launched with a number of connectivity issues and game-crashing bugs, and players have continued to complain about problems ever since. Now, DICE is rolling out new servers to at least fix the rubber-banding problem.

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“We have invested in new hardware to resolve this issue and deployed new higher-performance servers this week,” DICE general manager Karl Magnus Troedsson wrote in a blog. “In preparation, we conducted a significant amount of testing before installing the new servers to ensure they would correct the issue. We are already seeing performance improvement with 64-player matches and expect this to continue.”

DICE and publisher Electronic Arts have come under fire from fans for releasing Battlefield 4 in what many perceive as an unfinished state. As recently as March, the developer was out explaining to fans that it was still working on addressing their concerns. It’s kept players informed as to its progress, but that hasn’t stopped many from feeling burned.

Battlefield 4 is a very important game for both DICE and EA. The shooter finished 2013 as the fourth best-selling game at retail in the U.S., according to industry-tracking firm The NPD Group. While Battlefield 4 did sell well, EA is likely worried that the franchise could get a reputation for sloppiness that might hurt future installments, which would put a significant dent in its financial performance.

To keep the faith of fans, DICE and EA vowed that would refrain from releasing new downloadable content or any new products from the studio until it got the game working properly.

“While the process took longer than we would’ve liked, we wanted to be 100% sure it was done right and that the long-term solution was properly in place,” said Troedsson. “Our objective is to deliver the best player experience possible. We feel this solution helps us deliver that to you.”