GoDaddy claims outage wasn’t caused by hacker, blames ‘internal network events’

After an investigation, GoDaddy claims that its major outage yesterday was “not caused by external influences” and that a DDoS attack or a hack aren’t to blame.

A member of hacker collective Anonymous, Anonymous Own3r, originally claimed responsibility for the outage. It’s possible this person claimed to facilitate the outage to heighten their Twitter profile, which has more than doubled its follower count since yesterday.

GoDaddy’s full statement from interim CEO Scott Wagner is below:

Yesterday, GoDaddy.com and many of our customers experienced intermittent service outages starting shortly after 10 a.m. PDT. Service was fully restored by 4 p.m. PDT.

The service outage was not caused by external influences. It was not a “hack,” and it was not a denial of service attack (DDoS). We have determined the service outage was due to a series of internal network events that corrupted router data tables. Once the issues were identified, we took corrective actions to restore services for our customers and GoDaddy.com. We have implemented measures to prevent this from occurring again.

At no time was any customer data at risk or were any of our systems compromised.

Throughout our history, we have provided 99.999 percent uptime in our DNS infrastructure. This is the level our customers expect from us and the level we expect of ourselves. We have let our customers down and we know it.

We take our business and our customers’ businesses very seriously. We apologize to our customers for these events and thank them for their patience.