Handy, a mobile app that offers consumers cleaning services on-demand, is launching on Android today and issuing an erie update to its iOS version — real-time tracking of service professionals.
At 15 minutes prior to your booked appointment, a push notification will alert you that the cleaning professional is on his or her way. A map pops up in-app, showing your Handy professional in transit to your home. That person is tracked from 15 minutes before the job, until it’s complete.
[aditude-amp id="flyingcarpet" targeting='{"env":"staging","page_type":"article","post_id":1623282,"post_type":"story","post_chan":"none","tags":null,"ai":false,"category":"none","all_categories":"business,","session":"B"}']The new feature feels necessarily invasive. The tracking functionality, seemingly aimed at especially paranoid consumers, essentially ensures that a cleaning professional is at your home at the agreed upon time working for the contracted amount of time. It nearly eliminates a need for trust, which is traditionally a component of cleaning services — or any service where a professional is entering your home while you’re not there. If the conceit of this new feature is to hack the need for trust, it seems like a short ride before Handy starts offering live-streaming of your cleaning professionals service. And some people already do have Dropcams and other home surveillance devices, but it’s a slippery slope for the privacy-concerned when companies start surveilling employees.
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