How Fingerprint is taking its kids’ ‘mobile edutainment’ platform worldwide (interview)

Nancy MacIntyre has been flying around the globe sealing partnerships for Fingerprint Digital, which has created a platform on smartphones and tablets for educational games. That’s her thanks for addressing a tough problem: How to raise the spotlight for educational mobile games.

Discovery is the hardest problem for educational game creators to figure out (and that applies to anyone making games). With so many out there, it’s hard to stand out. But Fingerprint’s platform on mobile devices is akin to an app store for educational games. It stands out for parents as a way to sort through a bunch of educational titles.

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We caught up with MacIntyre recently to talk about the business and what it’s like to be a woman leading a company in the gaming and technology sectors. She told us about overcoming hurdles, both for herself and her business.

The business has drawn 120 developers, and Fingerprint has built platforms for other companies such as Samsung. MacIntyre’s ambition is to create a connected world of play that parents and kids can come back to over and over. Here’s an edited transcript of our conversation.

GamesBeat: How did you get to thinking about starting Fingerprint Digital?

Nancy MacIntyre: I was working at Leapfrog. It was about 2008, when the iPhone came out. When you work in educational toys, the conventional wisdom is that Nintendo is the competition. Kids would grow up out of toys and move to Nintendo. I saw, from the beginning, that the iPhone would be the new competition. Every mom would have an iPhone in her purse, and that would change everything about the gaming business.

I left at the beginning of 2010 with this idea to create a kids’ learning game company. I had a vision that was something like Leapfrog for apps or Ngmoco for learning.

GamesBeat: Did you think of doing the platform first, or did you start out thinking about making games first?

MacIntyre: I was thinking platform. I realized that I would need to have high quality content to begin with, that anchor content, but it would really be about the platform, about creating the infrastructure to link all these apps together. I thought that, in the same way a kid gets interested in watching the Disney channel or Nickelodeon, that would be the key here. You could attract kids and their parents to cross over to other apps and deliver fantastic experiences, both through content and platform features.

GamesBeat: What did you think about the distinction between educational content and games?

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MacIntyre: Initially our focus was on kids eight and up, so I was thinking “edutainment” in orientation. Games that were good for you, that had some sort of overarching benefit around learning or creativity or collaboration. I didn’t draw a line and say, “They have to be learning,” but I did feel like they had to have some benefit around inspiring learning or inspiring creativity or promoting cooperation amongst kids.

For that age of child, the parent is typically making the decision about what to download. We knew they needed to have educational benefit. I always expected that eventually we’d be doing games that were not education-forward, but we always felt that they’d have some benefit for the child.

GamesBeat: These kind of educational games have a stereotype — that they’re boring, that they’re somehow not as fun as dedicated games.

MacIntyre: I started my career working on games like Carmen Sandiego. I worked with Zoo Tycoon, games that are edutainment in orientation but that are really just fun. I believe that we can make quality educational content that kids want to play.

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The mobile challenge is that the average child is going to play your game for a few minutes before they decide whether they want to play more. They have access to so much content. The key is making that content super-engaging from the very beginning. You have to have a good play pattern. You have to be able to deliver the content in such a way that kids get excited about it.

It is a challenge. There’s a ton of educational games out there that aren’t very much fun, but the same could be said of pure entertainment games. You have the same challenge in building a great game that kids want to play, combined with delivering the educational value in a way that’s appropriate for the curriculum. There are two sides to the equation.

GamesBeat: You came from the perspective of someone who was a veteran working in the industry. What did you find the process of starting the company was like?

MacIntyre: I’ve been working in big companies. I was VP of product marketing at Leapfrog. Before that I was head of global publishing at LucasArts. Before that I was VP of marketing at Hasbro. I was used to working in an environment with established brands, large communities, and big budgets. I thought that my experience — launching hundreds of games and controlling millions of dollars in revenue — would be attractive to investors.

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What I discovered is that there’s a hurdle around the question of, “Can a big company person be entrepreneurial?” I needed to clear that hurdle. The second question is, “Can someone who’s not a 25-year-old engineer start a company and have the mindset to work hard enough to make it happen?” I didn’t have a technology background, so I had to prove that I could find the right technology partners to bring the vision to life.

I was able to follow that vision and prove out what the business could be, but I had a lot of hurdles around proving how big the business could get. Could I find a team that could build this experience? Could I make this into something valuable? Could I have the temperament to be the CEO of a startup? Four years later, the proof is in the pudding, but at the time I was naïve about the process and how potential investors would look at me.

GamesBeat: How did you approach building things out? How did you grow over time?

MacIntyre: The most important thing I did was find a killer CTO at the very beginning. I knew I was going to create a platform business. I knew I needed somebody who understood how the games business and the mobile business work. I networked my way into finding Brad Edelman, an MIT-trained engineer who was co-founder of PlayFirst. I looked at his track record in building a games platform and his experience in mobile, as well as the fact that he had two kids and had a lot of passion for the category and what we were doing. I knew this was a guy who could help me build a company.

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From there, we built the team around him. That was one of the smartest things I did, making the right decision about a technology partner. Step by step, we gathered people who had the right expertise and had built and shipped commercial products in this area. We wanted fewer experienced people, as opposed to an army of people who were all still learning along the way. Four years later, we have about 30 people in our engineering and product groups. It’s really come together.

GamesBeat: What’s it like building a platform on top of somebody else’s platform? You have to accommodate the platform owners, like Apple.

MacIntyre: In our business, we serve four different entities. Of course we have to build something that will work with Apple or Android, that plays by their rules. It’s just like building games for PlayStation or Xbox as far as the rules of the road. You need to follow them, understand them, and embrace them.

We also have our enterprise partners. We build these networks of apps for companies like Samsung or Sylvan Learning Centers or DreamWorks. We have about 12 enterprise customers now. We have to service them and be the connective tissue between them and the consumer. We also have to integrate with their backends for billing or customer management.

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We also have to serve the developers who create this content, to integrate it and launch it on the partner networks. So it’s a very complex process, but now that we’ve done it a few times, we’re getting good at scaling the business and building a high-quality product.

GamesBeat: What’s it like being a woman running a company like this? What advice would you have for other women on that front?

MacIntyre: I find that being a woman CEO is an incredible benefit. It helps me hire a really diverse talent pool. At Fingerprint, more than half of the people here are women. About 50 percent of the engineering and product teams are women. We’re able to attract high-quality women employees, and that creates a complex group of people working together, which helps lead to great products.

The other thing that’s been interesting is that obviously there’s a lot of bias in tech. A ton’s been written about how to get more women into tech and into venture capital and into being entrepreneurs. I don’t even know where the bias really is, because I tend to think about everything from our business perspective. There’s probably a complex set of reasons to why somebody might say no to working with Fingerprint, on an investment basis or a partnership basis. I would hope that one of them isn’t me being a woman, or a middle-aged woman, or not an engineer. But you never really know. My philosophy is just to try to build a quality company and make a great product and create a fantastic reputation. Being a woman has helped with that.

GamesBeat: Where is the company now? How many partners do you have? How large is the operation?

MacIntyre: We have 30-ish employees. We’re growing every day. We’re doing business with 12 enterprise partners. The biggest ones are Samsung, Sylvan Learning, Astro in southeast Asia, Cartoon Network in southeast Asia. We haven’t announced it yet, but do you remember the Backyard Sports brand? We’re building a big sports network for them to launch in December. We’re working with some of the largest education companies at this point.

At this time last year we were working with 20 apps and five developers. Now we’re working with 120 developers in 40 countries. We have almost 100 apps in our library, and that’s growing every day. By any measurement, whether it’s apps or developers or employees or new investors, with people like DreamWorks, we’re seeing very positive progress.

GamesBeat: What’s the basic pitch to them? Is it about discovery of apps?

MacIntyre: Whether you’re a content distributor a content creator — a toy company, a pay TV company — anybody who’s interested the space has a couple of things to solve for. One, they want a direct relationship with the customer. Our technology gives them that. Two, they want to monetize their content, whether it’s games or user-generated content. They want to monetize their customers. Three, they want to be able to leverage the growth in mobile around the world. All the statistics around online video viewing, reading, education, all of those numbers are growing at high double-digit rates. You look at mobile and tablet and say, “I want to be there. I want to own that screen.”

Our pitch to content creators and distributors is fairly simple. We can give that direct relationship to the customer through a network of linked apps. They get super excited about that, because it potentially enables them to create their own channel and market that channel through their apps.

GamesBeat: Is your competition the kind of company that thinks it’s big enough to do its own platform or portal, to have its own direct relationship with customers?

MacIntyre: That’s exactly it. When we talk to some large companies, the inclination is always to want to build it inside. Whether you’re the technology guy or the marketing guy, you tend to want to own the entire system and manage it internally. But once they discover the complexities around doing that, they start to look for a partner who can present them with the technology and implement a service for them in months instead of years.

GamesBeat: With folks like Samsung, it seems like you’ve demonstrated that you can offer a benefit over rolling your own.

MacIntyre: We’re only live with Samsung in southeast Asia. There, they saw the value of offering a subscription-based service with high-quality curated kids’ learning content. They looked at the market and said, “Our consumer is likely to have children and likely to be interested in learning.” We can deliver a high-quality service and open it up to a variety of devices. This is against a landscape where there are lots of proprietary kids’ tablets in the markets and various other online services for learning. They looked at it and saw that we could deliver a high-quality service to their customers across devices.

Our relationship is with customers all across the world. Our ability to deliver localized app content in southeast Asian languages, in Mandarin, in Malay, in Tamil, and a bunch of other languages, that’s really appealing to them.

GamesBeat: How large is the audience you can potentially reach compared to what your actual user numbers are now? How can you close that gap?

MacIntyre: We don’t really talk about global numbers, because we’re not in a position to disclose our customers’ data. But one way to think about it is, there are four million kids born in the United States every year. Our target audience in the U.S. is kids three to eight, and we’re going to expand.

If we look at the global audience, it’s much bigger than that. In southeast Asia alone there are 600 million people. In round numbers, 200 million are under the age of 12. It’s quite a large audience there. Kids are interested in mobile reading, mobile video, mobile education products, and of course mobile games. It’s a super-category. Kids are not just a vertical. If you look at it globally, this is a very big business.

GamesBeat: Are you thinking about the future in any particular way, toward any particular direction you want to go?

MacIntyre: We’re focused on expanding our business with content creators and distributors on a global basis. You’re going to see us attack some new verticals that are more targeted. For example, we’ll begin to focus on true educational content that could be sold into the school environment. We’ll partner with some of the big education companies. We see the true education vertical, as opposed to edutainment, as an area we’re really interested in.

We’ll launch some video-only initiatives as well. We think that there’s an opportunity merge video and games as an entertainment experience. I hope we wake up five years from now doing business with all the largest media companies and pay TV companies and educational companies, creating a foundation for quality kids’ content on mobile networks.

GamesBeat: Is there anything else we haven’t touched on?

MacIntyre: The big learning for me has been that it’s not trivial to start a business that creates a new platform in a new category. It’s been a very interesting evolutionary process over the last four years. It’s been cool to see us get traction with consumers, developers, and enterprise partners.

Weeks ago I went to Malaysia, where I participated in what was essentially the first game developers’ conference in Malaysia. It was sponsored by our partner, Astro, which had an innovation day and a game developers’ day. They brought in people like me from around the world to talk to around 250 developers from southeast Asia there. It was amazing — one part GDC and one part Casual Connect. There were probably 15 developers making quality edutainment-oriented content that we’ll then bring into our various networks.

A lot of times you see western developers wanting to get access to the east. That’s part of what we do when we distribute content in southeast Asia. But it’s interesting for us to see that there’s a whole range of developers in a very small country all making content that could make it here in western markets. It’s a privilege to meet them and figure out how that could work with our various partners. You’ll see more of that happen as we become more established as a leader in education and game content globally.

The best is yet to come. As we begin to figure out more interesting ways to monetize our content and understand the audience, I see big things for Fingerprint and for mobile in general.