TalkDesk lets businesses set up a customer support center in minutes, all from a browser. When a call is placed to a customer service number, that person’s information is automatically pulled up in a browser window along with call history and any information that may help resolve their problems. The real genius of TalkDesk is its interoperability with popular customer relationship management services (CRMs) such as Salesforce and Zendesk. With a clever use of their APIs, TalkDesk pulls customer information from Salesforce, Olark and other business tools, so users can quickly see if the caller has outstanding tickets using these other tools.
[aditude-amp id="flyingcarpet" targeting='{"env":"staging","page_type":"article","post_id":352318,"post_type":"story","post_chan":"none","tags":null,"ai":false,"category":"none","all_categories":"business,cloud,","session":"B"}']“When you have all the information about the customer — a 360 degree view of the customer — you can better take care of his problems,” TalkDesk co-founder Tiago Paiva told VentureBeat. “You don’t even have to ask his name.”
TalkDesk also pulls in information from sites such as Linkedin and Twitter, which might seem strange at first, until you consider how valuable it might be to know if you’re talking to a customer who is trashing your product on popular social media sites.
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The two have been so busy building their product since arriving in the U.S., that they’ve not even had the chance to buy themselves cell phones. This is especially funny given the fact that their whole product revolves around helping other businesses provide customer support over the phone.
“When you come to Silicon Valley you have to focus a lot on raising money, and maybe because we are from Europe we really want to build a sustainable business based on customers, and grow from the revenue we make every month,” said Paiva.
On Sunday Paiva and Fonseca had dinner with Portuguese President Anibal António Cavaco Silva, who is on a tour of Silicon Valley to learn how to bring some of California’s startup energy to his country.
TalkDesk was recently chosen as one of the 10 finalists of the CloudBeat Innovation Showdown and will be presenting at VentureBeat’s CloudBeat conference at the end of the month.
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[Image Credit: Cloud via ShutterStock]
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