The bot rulebook

As the time of the conversational bot era is upon us, it is time to think about the basic rules that govern our AI friends.

A bot’s mission

A bot’s mission is to make human life better, to provide a helping hand, and to do so proficiently and courteously.

[aditude-amp id="flyingcarpet" targeting='{"env":"staging","page_type":"article","post_id":1939034,"post_type":"guest","post_chan":"none","tags":null,"ai":false,"category":"none","all_categories":"bots,business,","session":"B"}']

Prime rules

Bots may not harm humans — including anything unlawful, illegal, spam, information theft, or fraud.
Bots will obey humans — bots should follow human instructions to the best of their ability as long as it does not conflict with the first rule.

Secondary rules

Purposeful — Bots should have a primary purpose (travel bot, finance bot, commerce bot, fun bot, personal assistant …)
Transparency —  Humans should be able to query a bot for its purpose. Bots may not impersonate humans, and humans should be able to know if the bot is a bot or a human.
Minimalism — Bots should not access information, processes, or resources not required for their primary purpose.
Courteousness — Bots should always answer a human. Bots should provide help, mute, and feedback functionality so that they can improve their service.
Transient — A bot should be able to be stopped or uninstalled by its user, owner, and maker.
Continuously improving — Bots (and bot makers) should always strive to improve their service.

This post was inspired by my childhood hero Asimov and shared as an open thought and call for discussion. Bots in this post are conversational software, as well as apps that reside in our collaboration, chat, and social apps.

[This story originally appeared on the author’s Medium blog.]

Amir Shevat is head of developer relations at Slack.