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The new customer experience includes the metaverse: What brands need to know

Waitroom launches livestreaming platform for real-time communication

NPower: 2.6M women of color have skills to fill tech jobs

Drift unveils conversational marketing tool for enhanced consumer experiences

Report: 25% of mobile endpoints have faced malicious apps

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Now is the time for traditional insurance companies to embrace innovation

How organizations can succeed in the metaverse

What is customer data management (CDM)? Definition, process and strategy best practices

How NFTs create new opportunities in the entertainment industry

How Argyle plans to replace the Equifaxes of the world

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How UC Davis is transforming the digital health narrative for patients (VB Live)

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Email security bill of rights for a zero-trust world

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Decentralized identity using blockchain

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Why the future of the metaverse can only be decentralized

NCX raises $50M for natural capital markets

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Web3 holds the promise of decentralized, community-powered social networks

Report: Two-thirds of consumers would rather use a chatbot than browse a website

Report: 78% of consumers say they’re likely to promote a brand’s AR on social media

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3 ways to leverage data to compete in the streaming TV space

Report: A majority of consumers believe AI will have a positive impact in the next decade

PrettyDamnQuick automates logistics delivery for retailers

Netgear launches tri-band Wi-Fi 6E for small businesses

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Decentralized identity solutions could bring true ownership and security to gaming

How Disney built its Audience Graph to meet data demands

How Soul Machines is making new-gen avatars life-like

Encore raises $9M to create a middle class of music artists with shows that cost 10 cents per fan

Optimizely partners with Google Cloud to improve digital experience

Coinbase lets immigrants send remittances to Mexico via crypto and pick it up at retailers

LivePerson puts more personality (and AI) into next-gen bots

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How we can finally evolve from Web2 to Web3

Report: By 2026, it’s predicted 25% of people will spend an hour per day in the metaverse

Pegasystems aims for better customer service through AI

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The 3 pillars of the retail metaverse

Rocket Chat taps Instagram Direct for omnichannel messaging

Auth0 puts new feature to detect breached passwords to the test

What Meta’s metaverse means for enterprises

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How data fuels the evolving customer journey

Former Google AI exec joins Trax as chief product officer to enhance omnichannel shopping UX

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Why the metaverse experience isn’t quite a CX revolution yet

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