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Zendesk’s Mikkel Svane explains how tech is taking over customer service
Exclusive
Snapchat plans Discover page redesign for early June
Indiegogo will help bring tech products to market with Arrow Electronics alliance
MobFox enables easy ad monetization for mobile app publishers
VB Live
How Easy Taxi beautifully integrates on- and off-line tactics to acquire 20 million users (VB Live)
Instagram now lets advertisers use videos in carousel ads
With fewer megadeals in Q1, U.S. entertainment and media deals fall to lowest point in two years
Google announces Universal App Campaigns for iOS and 2 billion app installs via ads, just like Facebook
Google wants your help naming Android N
Bitly’s branded domain URLs now come with secure HTTPs as standard
Guest
A better approach to app monetization
StubHub takes on Ticketmaster and becomes the first jersey sponsor in NBA history
Twitter begins off-platform monetization by testing MoPub ads in Twitter Kit timelines
Google built a bunch of gigapixel cameras to capture artwork in high resolution
Amazon’s Fire TV gets Alexa-powered voice commands to search and play video content
Glispa acquires Brazilian mobile ad marketing firm Mobils
Guest
What bot design and mullets have in common
YouTube Gaming is awash in gaming rap videos
Analysis
How this mobile app scales to 1M concurrent users and 900M daily API calls
Overwatch’s newest short details the tortured relationship between Hanzo and Genji
Exclusive
Hypr launches App Blaster to put you in front of 1 billion social users
VB Event
MobileBeat 2016 will be the first major event to tackle the world of bots
Gamer gear maker Razer opens its first U.S. store in San Francisco
Facebook now lets brands use video ads in Audience Network to raise awareness
Exclusive
The mobile-ad world sucks, and Vungle’s chief wants to make it better
Guest
How to diagnose your very sick customer journey
Overwatch’s open beta attracted a whopping 9.7 million players, a Blizzard record
Pinterest lifts affiliate link ban after improving spam detection technology
Guest
Doom casts its hellish glare on Quantum Break, Overwatch in April’s top gaming TV ads
Google to ban ads for payday loans and other lending products from July 13
Facebook extends dynamic ads to Instagram and travel after they’re seen by 440 million people
VB Live
How to build an awesome customer experience at scale (VB Live)
Exclusive
Jetlore’s new Layout Generator attempts to solve the personalization conundrum
VB Live
Xero’s CMO on busting the myth of the marketing cloud (VB Live)
T-Mobile inks roaming deal for U.S. customers traveling to Cuba
Email is far from dead, and mobile apps are the new rising stars
Opera launches a free and unlimited VPN app for iOS
Google News gets new Local Source tag to highlight local coverage of major news stories
Why Unity’s John Riccitiello loves mobile ads and fears VR’s gap of disappointment
Analysis