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Zendesk’s Mikkel Svane explains how tech is taking over customer service

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Snapchat plans Discover page redesign for early June

Indiegogo will help bring tech products to market with Arrow Electronics alliance

MobFox enables easy ad monetization for mobile app publishers

VB Live
How Easy Taxi beautifully integrates on- and off-line tactics to acquire 20 million users (VB Live)

Instagram now lets advertisers use videos in carousel ads

With fewer megadeals in Q1, U.S. entertainment and media deals fall to lowest point in two years

Google announces Universal App Campaigns for iOS and 2 billion app installs via ads, just like Facebook

Google wants your help naming Android N

Bitly’s branded domain URLs now come with secure HTTPs as standard

Guest
A better approach to app monetization

StubHub takes on Ticketmaster and becomes the first jersey sponsor in NBA history

Twitter begins off-platform monetization by testing MoPub ads in Twitter Kit timelines

Google built a bunch of gigapixel cameras to capture artwork in high resolution

Amazon’s Fire TV gets Alexa-powered voice commands to search and play video content

Glispa acquires Brazilian mobile ad marketing firm Mobils

Guest
What bot design and mullets have in common

YouTube Gaming is awash in gaming rap videos

Analysis
How this mobile app scales to 1M concurrent users and 900M daily API calls

Overwatch’s newest short details the tortured relationship between Hanzo and Genji

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Hypr launches App Blaster to put you in front of 1 billion social users

VB Event
MobileBeat 2016 will be the first major event to tackle the world of bots

Gamer gear maker Razer opens its first U.S. store in San Francisco

Facebook now lets brands use video ads in Audience Network to raise awareness

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The mobile-ad world sucks, and Vungle’s chief wants to make it better

Guest
How to diagnose your very sick customer journey

Overwatch’s open beta attracted a whopping 9.7 million players, a Blizzard record

Pinterest lifts affiliate link ban after improving spam detection technology

Guest
Doom casts its hellish glare on Quantum Break, Overwatch in April’s top gaming TV ads

Google to ban ads for payday loans and other lending products from July 13

Facebook extends dynamic ads to Instagram and travel after they’re seen by 440 million people

VB Live
How to build an awesome customer experience at scale (VB Live)

Exclusive
Jetlore’s new Layout Generator attempts to solve the personalization conundrum

VB Live
Xero’s CMO on busting the myth of the marketing cloud (VB Live)

T-Mobile inks roaming deal for U.S. customers traveling to Cuba

Email is far from dead, and mobile apps are the new rising stars

Opera launches a free and unlimited VPN app for iOS

Google News gets new Local Source tag to highlight local coverage of major news stories

Why Unity’s John Riccitiello loves mobile ads and fears VR’s gap of disappointment

Analysis