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Imagine eating at your favorite burger joint.
The waiter arrives at your table, a bit later than you wish, with your prepared food. As you take the very first bite out of a New York steak only to notice the fillet is medium well. You asked for medium rare. The fries are cold. The vegetable medley looks old and the waiter forgets to return with steak sauce.
Upset, you politely complain with each fault of the plate. The waiter in a snide way says, "Sorry for the inconvenience, but we have a new cook tonight and I am slammed with more tables that I can handle."
Would you want to go back to any eatery after a dreadful experience?
Would you even think about spending your hard earned money when there are better eateries around. Maybe cheaper or more expansive, but are honest to their customers and go out of their way to make the experience pleasant.
As you may know, unless you have been on remote island getaway, the Sony's Playstation Network has been down. Much of Sony's core online services are down.
Want to buy Patapon 3 for your PSP Go? Not possible. Sync your PSN account with Steam via Portal 2? Neither. Play Killzone 3 with your college buddies? Forget about it. Were upset. They are upset. Who is to blame?
As of know, Sony is blaming it on an outside source. For us, the customers who have been playing on PSN since Resistance: Fall of Man, the ability not to login is upsetting. We really do not care who did what. The poor customer service of being locked out of our favorite titles is upsetting. It is the equivalent of eating a burger that I paid for that is dry and overcooked. I paid for what!
The analogy of the restaurant makes perfect sense when compared to a digital goods service. When we go to a restaruant we expect a certain level of customer service. The same with PSN, Xbox Live, Steam, or any other digital services out there. One of the shoddy treatment of GFW is because it is compared to a superior service, Steam. With PSN down, we can only look to others.
Who is with me? Do any other gamers with a PS3 or a PSP feel Sony should woo us back with a free game? Or a free movie? Let me know in the comments below.